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Research and Knowledge

Using knowledge in your business isn't necessarily about thinking up clever new products and services, or devising ingenious new ways of selling them. It's much more straightforward.

Useful and important knowledge already exists in your business. It can be found in:

-The experience of your employees
-The designs and processes of your goods and services
-Your files of documents (whether held digitally, on paper or both)
-Your plans for future activities, such as ideas for new products or services

The challenge is harnessing this knowledge in a coherent and productive way.

Here at Grachi Investments we believe in teaching / helping to identify the basic sources of knowledge.

Critical Factors

  • Service knowledge improvement.
  • Customer knowledge.
  • Employee and supplier relationships.
  • Market knowledge.
  • Knowledge of the business environment.
  • Product research and development.